Question & Answers

Frequently Asked Questions?

Looking For A Physical Shop or Store Location?

Looking For A Physical Shop or Store Location?

How To Track An Order?

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How To Place An Order?

How To Place An Order?

Can I Change The Length of the Bristle of A Custom Wave Brush?

Unfortunately, you cannot, only the available custom option is available for that particular custom item will be available for customization.

Can I Change The Customization Outside The Product Description, That the Product Description Displays?

Unfortunately, you cannot, only the available custom option is available for that particular custom item will be available for customization.

Can I Request Changing the Shape or Design of the King Scorpion 360 Wave Brush?

Unfortunately, you cannot, only the available custom option is available for that particular custom item will be available for customization.

How Long Does a Custom Wave Brush Take to Make?

The typical time for a custom wave brush entirely is roughly 10 days. Check the individual custom item page for more detail.

How Long Before I Receive a Tracking Number After I Purchase a Custom Wave Brush?

Once the order is complete after the custom item has been created, then we will notify the customer via email tracking information of the time of delivery. You can track your package at this point for delivery status.

How Long Does it Take to Get to My Door After My Custom Order Has Been Processed?

After we process your order, your package will ship using the customer shipping method provided at checkout.

No Refund Nor Cancelation, Do You Offer Any Warranty?

Yes, we offer a 1-year limited warranty with our custom-made brushes that cover the original brush entirely for one year. Shipping insurance to cover the package plus delivery signature confirmation (optional) upon delivery.

I Order A Brush But The Wrong One Came. Can I Get a Refund or The Brush I Originally Ordered?

The packaging slip provides tracking & proof that your package has been delivered. Also, it will have the listed product or products sent. Please provide a packaging slip, and we would be glad to accommodate your request for either a refund or cancelation. Alternatively, we could send the right brush at your request if you did receive the wrong package.

How To Track My Order?

After your order is processed, you will receive the tracking information once the item has shipped from our warehouse location. Once you receive shipping confirmation, the tracking number is automatically sent to your inbox along with the estimated delivery date. You can check the package tracking number & location at this point.

I Ordered a Brush on This Site and Haven’t Received My Order, But The Site Says It Has Been Delivered.

We Are not responsible for lost or stolen merchandise through the mail. Once the package is marked delivered, we can not cancel or refund the order. You can check with your local carrier for more information. A signature upon request is available, mention the service at checkout.

Can I Have a Different Brush Model Made?

No, the only custom option available for We only design and create King Scorpion 360 Custom Designer Wave Brushes.

Is Your Wave Brushes Hand-Made Entirely?

Yes, each King Scorpion 360 Wave Brush says handmade are all handmade entirely in the U.S.A MI. Crafter, Creator & Designer V. Knight.