Shipping & Return
Regular Item Shipping & Return
Processing time:
The time it takes to prepare an order for shipping varies. Item process time may vary see individual items description detail for more information, Typical process time is 2 days for most orders. Items marked custom-made to order this time may vary. Check the individual item description for more detail about the processing time for that item.
Shipping Option Available at Checkout:
Shipping time is based on the type of shipping class selected at checkout. The shipping option determines the days it would take to receive the item. After the order has been processed.
- Economy 10 Days
Economy 10 Day shipping is the cheaper choice that takes 10 days to arrive. Order Process Time 2 Days.
- First-Class 3- 5 Days
First Class 3 – 5 Days shipping is a better choice than economy shipping item usually arrives in 3 days the latest 5 days. Order Process Time 2 Days.
- Priority 2 Days
Priority 2 Days shipping is typically used with custom-made orders or orders that are expensive. Item arrives in 2 Business Days. Process Time 2 Days
- Express 1 Day
Express 1-Day Shipping Item Arrives in 1 business day. Process time 2 Days
- Expedited Shipping
Expedited Shipping Items are shipped on the same day of purchase.
Estimated Shipping Time Based On Typical Shiping Method
( Note this is only an estimated time of delivery this may change due to world events, weather or shipping delays, etc..)
- North America: 3 – 5 days
- Europe: 7 – 14 days
- Australia, New Zealand, and Oceania: 7 – 14 days
- Asia Pacific: 7 – 14 business days
- North Africa and the Middle East: 7 – 21 business days
- Sub-Saharan Africa: 7 – 21 business days
Shipping & Return
Custom Order Shipping & Return
Custom Order Process Time:
Creating a custom order takes time to handcraft, the processing time will depend on the package size. The custom process takes between 7-14 days to complete. This is only an estimated time the processing time may vary.
Due to the nature of custom-made-to-orders, we can not cancel nor refund custom-order items beyond 2 days.
Process Time for A Custom Made Order:
7-14 Days
The estimated shipping time for a custom-made order is based on a typical shipping Method For Custom Orders. (Priority 2 Day)
Estimated shipping time for a custom item
- North America: 2 days
- Europe: 7 – 14 business days
- Australia, New Zealand, and Oceania: 7 – 14 business days
- Asia Pacific: 7 – 14 business days
- North Africa and the Middle East: 7 – 21 business days
- Sub-Saharan Africa: 7 – 21 business days
The actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Payment Options
Secure options:
- –Strip
- –Google Pay
- –After Pay
Afterpay Refund & Return
Afterpay customers due to the fact payment are broken down into installments scorpion360wavebrush.com can not refund or cancel any orders made on King Scorpion 360 Wave Brush Store. If you use Afterpay and want to return an item, the item or items must be paid entirely in full in its original package and returned within 30 Days of payment completion. All other payment options are exempt.
Refund & Return
Refund & Return Policy
Our refund and returns policy lasts 30 days after purchase for most items. If 30 days have passed since your purchase, we can not offer you a full refund or exchange. For custom-made items due to the nature of the process, we do not accept refunds nor returns on custom or personalized items read each custom item description before placing an order.
Afterpay Refund & Return
Afterpay customers due to the fact payment are broken down into installments scorpion360wavebrush.com can not refund or cancel any orders made on King Scorpion 360 Wave Brush Store. If you use Afterpay and want to return an item, the item or items must be paid entirely in full in its original package and returned within 30 Days of payment completion. All other payment options are exempt. Be sure to also check their disclosures before purchase.
Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The following items can not be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {support@scorpion360wavebrush.com}.
Only regular priced items may be refunded. Sale items nor custom-made items cannot be refunded. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {support@scorpion360wavebrush.com}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at {support@scorpion360wavebrush.com} for questions related to refunds and returns.
Frequently Asked Questions?
Can I Change The Length of the Bristle of A Custom Wave Brush?
Unfortunately, you cannot, only the available custom option is available for that particular custom item will be available for customization.
Can I Change The Customization Outside The Product Description, That the Product Description Displays?
Unfortunately, you cannot, only the available custom option is available for that particular custom item will be available for customization.
Can I Request Changing the Shape or Design of the King Scorpion 360 Wave Brush?
Unfortunately, you cannot, only the available custom option is available for that particular custom item will be available for customization.
How Long Does a Custom Wave Brush Take to Make?
The typical time for a custom wave brush entirely is roughly 10 days. Check the individual custom item page for more detail.
How Long Before I Receive a Tracking Number After I Purchase a Custom Wave Brush?
Once the order is complete after the custom item has been created, then we will notify the customer via email tracking information of the time of delivery. You can track your package at this point for delivery status.
How Long Does it Take to Get to My Door After My Custom Order Has Been Processed?
After we process your order, your package will ship using the customer shipping method provided at checkout.
No Refund Nor Cancelation, Do You Offer Any Warranty?
Yes, we offer a 1-year limited warranty with our custom-made brushes that cover the original brush entirely for one year. Shipping insurance to cover the package plus delivery signature confirmation (optional) upon delivery.
I Order A Brush But The Wrong One Came. Can I Get a Refund or The Brush I Originally Ordered?
The packaging slip provides tracking & proof that your package has been delivered. Also, it will have the listed product or products sent. Please provide a packaging slip, and we would be glad to accommodate your request for either a refund or cancelation. Alternatively, we could send the right brush at your request if you did receive the wrong package.
How To Track My Order?
After your order is processed, you will receive the tracking information once the item has shipped from our warehouse location. Once you receive shipping confirmation, the tracking number is automatically sent to your inbox along with the estimated delivery date. You can check the package tracking number & location at this point.
I Ordered a Brush on This Site and Haven’t Received My Order, But The Site Says It Has Been Delivered.
We Are not responsible for lost or stolen merchandise through the mail. Once the package is marked delivered, we can not cancel or refund the order. You can check with your local carrier for more information. A signature upon request is available, mention the service at checkout.
Can I Have a Different Brush Model Made?
No, the only custom option available for We only design and create King Scorpion 360 Custom Designer Wave Brushes.
Is Your Wave Brushes Hand-Made Entirely?
Yes, each King Scorpion 360 Wave Brush says handmade are all handmade entirely in the U.S.A MI. Crafter, Creator & Designer V. Knight.
