Refund & Return 

Refund & Return Policy

Our refund and returns policy lasts 30 days after purchase for most items. If 30 days have passed since your purchase, we can not offer you a full refund or exchange. For custom-made items due to the nature of the process, we do not accept refunds nor returns on custom or personalized items read each custom item description before placing an order.

Afterpay Refund & Return

Afterpay customers due to the fact payment are broken down into installments can not refund or cancel any orders made on King Scorpion 360 Wave Brush Store. If you use Afterpay and want to return an item, the item or items must be paid entirely in full in its original package and returned within 30 Days of payment completion. All other payment options are exempt. Be sure to also check their disclosures before purchase.

Conditions of Return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following items can not be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {}.

Only regular-priced items may be refunded. Sale items nor custom-made items cannot be refunded. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {}.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at {} for questions related to refunds and returns.

Frequently Asked Questions

No Refund nor Cancelation, Do You Offer Any Warranty?

Yes, we offer a 1-year limited warranty with our custom-made brushes that cover the original brush entirely for one year. Shipping insurance to cover the package plus delivery signature confirmation (optional) upon delivery.

I Order A Brush But The Wrong One Came. Can I Get A Refund Or The Brush I Originally Ordered?

The packaging slip provides tracking & proof that your package has been delivered. Also, it will have the listed product or products sent. Please provide a packaging slip, and we would gladly accommodate your request for either a refund or cancelation. Alternatively, we could send the right brush at your request if you did receive the wrong package.

How To Track My Order?

the tracking number is automatically sent to your inbox along with the estimated delivery date. You can check the package tracking number & location at this point.

I Ordered a Brush on This Site and Haven’t Received My Order, But The Site Says It Has Been Delivered.

We Are not responsible for lost or stolen merchandise through the mail. Once the package is marked delivered, we can not cancel or refund the order. You can check with your local carrier for more information. A signature upon request is available just mention the service at checkout.

Can I Have a Different Brush Model Made?

No, the only custom option available for King Scorpion 360 Custom is the Bristle Option Available for our model. We only design and create King Scorpion 360 Custom Designer Wave Brushes.

Is Your Wave Brushes Hand-Made Entirely?

Yes, each King Scorpion 360 Wave Brush or Du-Rag says handmade are all handmade entirely in the U.S.A MI. Crafter, Creator & Designer V. Knight. & T.Walker Scorpion 360 Fat-Lace Du-Rag & Accessories Consultant and Lead Designer.