Shipping & Return

Shipping & Return

Processing Time:

The time it takes to prepare an order for shipping can vary significantly depending on the specific item. For most orders, you can generally expect a typical processing time of around 2 days. However, it’s important to note that this timeframe can differ based on the individual item. 

To ensure you have the most accurate information regarding processing times, please take a moment to check the description of each item you’re interested in. In particular, items that are marked as custom-made to order may require additional time for preparation and processing before they can be shipped. This extra time is necessary to ensure that these items meet your specifications and quality standards.

 By reviewing the details provided in the item descriptions, you can better understand the expected processing times so that you can plan your purchase accordingly. If you have any questions or need further clarification, don’t hesitate to reach out for assistance. Thank you for your understanding!

Shipping Option Available at Checkout:

Shipping time is based on the type of shipping class selected at checkout. The shipping option determines the days it would take to receive the item. After the order has been processed.

Estimated Shipping Time Based On Typical Shiping Method

• FREE GLOBAL SHIPPING

Items marked as free global shipping ship worldwide for free. ( Please note: when selecting a Free global shipping Item. all items in that category ships-10-14 Days World Wide) There’s no need to select any other shipping method as it’s the primary shipping service for that particular category.

• Economy 10 Days

Economy 10-13-day shipping is the cheaper choice that takes 10 days to arrive. Order Process Time 2 Days.

• First-Class 3- 5 Days

First Class 3 – 5 Days shipping is a better choice than economy shipping Items usually arrive in 3 days the latest 5 days. Order Process Time 2 Days.

• Priority 2 Days

Priority 2-day shipping is typically used with custom-made orders or orders that are expensive. Item arrives in 2 Business Days. Process Time 2 Days

( Note this is only an estimated time of delivery this may change due to world events, weather or shipping delays, etc..)

• North America: 3 – 5 days
• Europe: 7 – 14 days
• Australia, New Zealand, and Oceania: 7 – 14 days
• Asia Pacific: 7 – 14 business days
• North Africa and the Middle East: 7 – 21 business days
• Sub-Saharan Africa: 7 – 21 business days

Back-Order Information

A back-order is a situation in which a product is temporarily unavailable and requires additional time for production. This process can take up to 10 days, depending on various factors such as supply chain conditions and manufacturing schedules.

It’s essential to understand that all items placed on backorder are treated as custom orders. This means that the product will be specially created to meet your specifications, ensuring that you receive exactly what you need. Custom orders often involve unique materials or designs, which can take additional time to fulfill.

To ensure a smooth ordering experience, we highly encourage you to contact us before placing a backorder. Our team is here to assist you with any questions or concerns you may have, and we can provide guidance on expected timelines and alternatives available.

By communicating with us beforehand, you can better prepare for any potential delays and ensure that your order aligns with your needs. Thank you for your understanding and patience as we work to bring your custom order to life.

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Custom Order Shipping & Return

Custom Order Process Time:

Creating a custom order is a detailed and careful process that requires time and craftsmanship. The length of time needed for completion will depend on the size and complexity of the package you’ve selected.

On average, the custom order process typically takes between 7 and 14 days to complete. However, it is important to keep in mind that this is only an estimated timeframe, and the processing duration may vary based on various factors, including order volume and material availability.

We appreciate your understanding and patience as we work diligently to bring your custom order to life!

Due to the nature of custom-made-to-orders, we can not cancel nor refund custom-order items beyond 2 days of Placing an Order.

Process Time for A Custom Made Order:

7-14 Days

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply.

Afterpay Refund & Return

Customers using Afterpay, Affirm, or Klarna have the option to make payments in installments, which can make budgeting easier. However, it is important to note that once an order is placed at the King Scorpion 360 Wave Brush Store on scorpion360wavebrush.com, we are unable to process refunds or cancellations for that order.

We encourage all customers to carefully review their selections before finalizing their purchases to ensure satisfaction with their orders. Thank you for your understanding.

scorpion360wavebrush.com is unable to process refunds or cancellations for that order. We encourage all customers to carefully review their selections before finalizing their purchases to ensure satisfaction with their order. Thank you for your understanding.

If you have made a purchase using Afterpay, Affirm, or Klarna and are considering returning an item, please take note of the following important guidelines to ensure a smooth return process.

Firstly, it is essential that the item is paid in full before initiating a return. Additionally, the item must be in its original packaging and in undamaged condition. Returns should be made within 30 days of completing your payment.

Before you send the item back, please carefully inspect it to confirm that it is undamaged. If the item is found to be broken or damaged, this may result in the voiding of your return eligibility.

By adhering to these guidelines, you can help ensure that your return is processed efficiently and successfully. If you have any further questions or need assistance, feel free to reach out.

At scorpion360wavebrush.com, we maintain a clear policy regarding returns in relation to payment agreements. If a customer chooses to enter into a payment arrangement with services like Affirm, Afterpay, or Klarna, it is important to understand the obligations that come with that decision.

If a customer decides to reverse the charges either before the item has been received or after it has been delivered, this action will be considered a violation of the payment agreement. As a result, such a reversal will void any agreements in place between the customer and scorpion360wavebrush.com.

Moreover, please note that if this occurs, the associated account will be suspended. We encourage all customers to carefully review their payment agreements and to reach out to our customer service team if they have any questions or concerns before making such decisions. Thank you for your understanding and cooperation.

1. Personal items

2. If the item or items received are damaged or broken

3. If the payment institution decides in our favor. (Affirm, Afterpay, or Klama)

4. If the item has been used

5. Unpackage items

Refund & Return 

Refund & Return Policy

Our refund and returns policy lasts 30 days after purchase for most items. If 30 days have passed since your purchase, we can not offer you a full refund or exchange. For custom-made items due to the nature of the process, we do not accept refunds nor returns on custom or personalized items read each custom item description before placing an order.

Afterpay Refund & Return

Afterpay customers due to the fact payments are broken down into installments scorpion360wavebrush.com can not refund or cancel any orders made on King Scorpion 360 Wave Brush Store. If you use Afterpay and want to return an item, the item or items must be paid entirely in full in its original package and returned within 30 Days of payment completion. All other payment options are exempt. Be sure to also check their disclosures before purchase.

Conditions of Return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following items can not be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

• Custom or personalized orders
• Perishable products (like food or flowers)
• Digital downloads
• Intimate items (for health/hygiene reasons)
• Items on sale

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.

Only regular-priced items may be refunded. Sale items nor custom-made items cannot be refunded. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {[email protected]}.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at {[email protected]} for questions related to refunds and returns.

Frequently Asked Questions?

Can I Change The Length of the Bristle of A Custom Wave Brush?

Unfortunately, you cannot, only the available custom option is available for that particular custom item will be available for customization.

Can I Change The Customization Outside The Product Description, That the Product Description Displays?

Unfortunately, you cannot, only the available custom option is available for that particular custom item will be available for customization.

Can I Request Changing the Shape or Design of the King Scorpion 360 Wave Brush?

Unfortunately, you cannot, only the available custom option is available for that particular custom item will be available for customization.

How Long Does a Custom Wave Brush Take to Make?

 The typical time for a custom wave brush entirely is roughly 10 days. Check the individual custom item page for more detail.

How Long Before I Receive a Tracking Number After I Purchase a Custom Wave Brush?

Once the order is complete after the custom item has been created, then we will notify the customer via email tracking information of the time of delivery. You can track your package at this point for delivery status.

How Long Does it Take to Get to My Door After My Custom Order Has Been Processed?

After we process your order, your package will ship using the customer shipping method provided at checkout.

No Refund Nor Cancelation, Do You Offer Any Warranty?

Yes, we offer a 1-year limited warranty with our custom-made brushes that cover the original brush entirely for one year. Shipping insurance to cover the package plus delivery signature confirmation (optional) upon delivery.

I Order A Brush But The Wrong One Came. Can I Get a Refund or The Brush I Originally Ordered?

The packaging slip provides tracking & proof that your package has been delivered. Also, it will have the listed product or products sent. Please provide a packaging slip, and we would be glad to accommodate your request for either a refund or cancelation. Alternatively, we could send the right brush at your request if you did receive the wrong package.

How To Track My Order?

After your order is processed, you will receive the tracking information once the item has shipped from our warehouse location. Once you receive shipping confirmation, the tracking number is automatically sent to your inbox along with the estimated delivery date. You can check the package tracking number & location at this point.

I Ordered a Brush on This Site and Haven’t Received My Order, But The Site Says It Has Been Delivered.

We Are not responsible for lost or stolen merchandise through the mail. Once the package is marked delivered, we can not cancel or refund the order. You can check with your local carrier for more information. A signature upon request is available, mention the service at checkout.

Can I Have a Different Brush Model Made?

No, the only custom option available for We only design and create King Scorpion 360 Custom Designer Wave Brushes.

Is Your Wave Brushes Hand-Made Entirely?

Yes, each King Scorpion 360 Wave Brush says handmade are all handmade entirely in the U.S.A MI. Crafter, Creator & Designer V. Knight.